Which services are included?
The prices are per room per day and include a buffet breakfast (not included for apartments), an unattended parking space, and a private beach spot with two sun loungers and one parasol per room. Wi-Fi access throughout the hotel, bicycle use, sauna, Turkish bath and fitness area are also included. Dinner is included for guests who choose the half-board option.

Is full board available?
We do not offer full board.
À la carte lunch is available on the restaurant terrace from 12:30 pm to 2:00 pm.

How can I pay?
In cash, up to € 4,999.00 (in accordance with Italian law).
By credit card: Visa, Visa Electron, Mastercard, Amex, or by debit card.
Payments by cheque are not accepted.

What deposit is required to confirm a booking?
30% of the total booking amount, payable by bank transfer or credit card.
All your data is processed by a highly secure server that encrypts the card's numerical data.

Will I receive a confirmation email?
If you book online through our website, you will immediately receive a confirmation email with a summary of your stay.
If your booking is confirmed by bank transfer or payment via a link, we will send you a confirmation email.

Payment / Guarantee
A 30% deposit by credit card or bank transfer, with the balance payable at the hotel. 

Cancellation policy
CANCELLATION POLICY
Cancellations are accepted free of charge up to:
- 15 days before arrival for all Sky Suite Apartments;
- 8 days before arrival for all Suites;
- 6 days before arrival for Executive Rooms, Side Sea and Pine Forest View Rooms, and Comfort Plus Rooms.
In the event of cancellation or no-show, the deposit paid will be retained.

Cancellation policy for PREPAID offers
Payment of 100% of the total stay by bank transfer or credit card
must be made at the time of booking. The booking is NON-CANCELLABLE and NON-MODIFIABLE.

What time will my room be ready?
On the day of arrival, your room will be available from 2:00 pm. If you arrive early in the morning, we will register your details and immediately provide you with our pass for access to the hotel beach. You can relax under the parasol and recover from the stress of your journey while waiting for your room, rather than spending hours waiting at reception. This way, your holiday truly begins straight away and on the right note.

Until what time can I keep my room on the day of departure?
After breakfast, you must vacate your room by 10:30 am. When handing in your room keys, you must also vacate your parking space and beach and pool areas.
Late check-out (subject to availability) must be arranged in advance with reception and incurs an additional charge depending on the services you wish to continue using.

Can I bring my four-legged friend with me?
Yes, a daily supplement of € 40.00 per pet applies to cover daily room cleaning and sanitisation.